Distance sales contract
1. Parties
Seller: [Company name], [registered address], [phone], [e-mail address], MERSIS no. [number]. Buyer: the person whose name, address and contact details are given in the order.
2. Subject
The sale and delivery of the goods whose name, quantity, price including taxes, delivery cost and payment terms are shown in the order summary and on the invoice, and the rights and obligations of the parties under the law.
3. Delivery
The goods are delivered to the address in the order within the time stated on the product page, and at the latest within thirty days. The delivery cost is shown before the order is confirmed.
4. Right of withdrawal
The buyer may withdraw from the contract within fourteen days of receiving the goods, without giving a reason and without penalty, by telling the seller in writing or through their account. The price is refunded within fourteen days of the notice, by the payment method used.
5. Exceptions
The right of withdrawal does not apply to goods made to the buyer's specifications or clearly personalised, to software and digital content delivered on a tangible medium once its protective seal is opened, and to the other cases listed in Article 15 of the regulation.
6. Warranty
The goods carry at least a two-year legal warranty. For defective goods the buyer's rights under Article 11 of Law No. 6502 are reserved.
7. Disputes
The buyer may apply to the consumer arbitration committee or the consumer court of their place of residence, within the limits set by the Ministry of Trade.
The buyer confirms having read the preliminary information form and this contract before placing the order, and accepts them electronically when confirming it.